Refund policy

We have a 14-day guaranteed return policy, which means you have 14 days after receiving your item to request a return, no questions asked.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

To start a return, you can contact us at graviscup@gmail.com. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at graviscup@gmail.com.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions/Non-returnable Items

Certain types of items cannot be returned, including custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Refunds

We will notify you once we’ve received and inspected your return. If everything is good, you’ll be automatically refunded on your original payment method. Please remember, it can take some time for your bank or credit card company to process and post the refund.

Request a cancellation within: 4 hours of purchase.